NORMAL SHIPPING SCHEDULE
We ask for three days to bake,
process and ship all order.
Below is an
estimated delivery
schedule. Delivery time may
increase depending on the volume
of orders. Serendipities ships
on Monday, Tuesday and
Wednesdays only. Please email us
at
serendipitiessugarfree@yahoo.com
call us at 312-768-8161 to
receive your exact delivery date
or to expedite your shipment
date for an additional fee.
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If ordered by:
|
Shipping Date |
Arrival Date |
|
Wednesday -
Saturday |
Monday
|
Wednesday |
|
Sunday - Tuesday |
Wednesday
|
Friday |
** Please note that these are
ESTIMATED
delivery days. Delivery
time will increase when we are
experiencing a high volume.
SHIPPING DETAILS
We ship Monday, Tuesday and
Wednesday only, via Federal
Express, UPS or USPS depending
on the designation. We charge a
flat shipping fee for all
orders. Shipping is $25.00
for all orders $0 - $50; $35 for
all orders $50 - 100 and $45 for
all orders over $100. All
orders are shipped for arrival
in 2 days. Overnight and
Saturday delivery is available
for an additional charge; Sunday
and Monday delivery is not
available. No deliveries can be
made to PO Boxes and APO
locations. We do not ship
outside of the United States at
this time.
INCORRECT ADDRESSES
We cannot be responsible for
orders received with incorrect
addresses. Keep in mind that
these are perishable products.
Any specific delivery
instructions should be noted in
the comments box of the order
form.
It is very important to include
the recipients phone number to
aid our shippers in finding the
address. Please make sure that
someone will be home. Packages
will be delivered even if there
is no one to sign for it. No
credit will be issued if
recipient does not find the
package on the delivery date.
PACKAGING
To insure the freshness and
quality of our gourmet desserts;
they are all flash frozen, and
carefully packaged. Cakes and
cheesecakes are shipped with dry
ice and/or gel packs. Dry ice
usually evaporates within 12-24
hours (depending on the outside
temperatures). We normally
double ship the ice packs for
longer durability. Upon arrival
the products will still be
semi-frozen and can be refrozen
or refrigerated.
RETURN & REFUND POLICY
The bakery rarely receives
negative feedback, but sometimes
we do indeed make a mistake.
Because of the nature of our
custom ordered products (we
can't put your cakes back on the
shelf), we no longer give
monetary refunds. We can offer
credit for the products or
replace them. A legitimate
explanation is required.
We do not offer credit or
replacements if you give us an
incorrect address, if you fail
to open your package upon
delivery, or if you accidentally
selected the wrong dessert upon
ordering.
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